Privacy Policy

Welcome to Mod Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website piz-mod.rest, place orders, use our services, or interact with us in any way. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy is intended to comply with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations. Depending on the state in which you reside, additional rights and protections may apply to you.

1. About Us

Mod Pizza operates the website and food ordering services available at piz-mod.rest. We are a food service business operating within the United States. You may contact us at any time regarding your privacy rights or any questions about this policy using the details below:

2. Information We Collect

We collect various types of information in connection with the services we provide. The categories below describe the personal information we may collect about you.

2.1 Personal Information You Provide Directly

When you interact with our website, create an account, place an order, sign up for promotions, or contact our support team, you may voluntarily provide us with personal information, including but not limited to:

• Identification Information: Your full name, username, and account credentials (username and password).
• Contact Information: Email address, mailing address, billing address, and telephone number.
• Payment Information: Credit card numbers, debit card numbers, billing address, and other financial details necessary to process transactions. Note: Full payment card data is handled by our PCI-DSS-compliant third-party payment processors. We do not store complete card numbers on our servers.
• Order Information: Your food preferences, order history, customizations, and dietary restrictions or preferences you choose to share.
• Communications: Any messages, feedback, reviews, complaints, or other communications you send to us, including customer support inquiries.
• Promotion and Contest Entries: Information you provide when participating in sweepstakes, loyalty programs, contests, or promotional activities.

2.2 Information Collected Automatically

When you visit our website or use our digital services, we and our authorized third-party partners automatically collect certain information about your device and browsing behavior, including:

• Device Information: IP address, device type (mobile, tablet, desktop), operating system and version, browser type and version, and device identifiers.
• Usage Data: Pages you visit on our website, links you click, time spent on pages, referring URLs, search terms used, and other clickstream data.
• Location Data: General geographic location inferred from your IP address. If you grant permission, we may collect more precise location data to help you find nearby locations or enable delivery services.
• Log Data: Server log files that record events, errors, and user interactions with our platform.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixel tags, local storage, and similar tracking technologies. Please see Section 9 for more information about our Cookie practices.

2.3 Information from Third Parties

We may receive information about you from third parties in certain circumstances, including:

• Social Media Platforms: If you connect your social media account (such as Facebook, Instagram, or Google) to our services, or if you use social login features, we may receive profile data, public information, and other permitted details from those platforms.
• Analytics and Advertising Partners: Third-party analytics services and advertising partners may share aggregated or pseudonymous data with us to help us understand our audience and improve our marketing.
• Delivery Partners: If you place a delivery order through a third-party delivery platform, we may receive order and contact information from those platforms to fulfill your order.
• Business Partners: We may receive information from loyalty program partners, co-marketing partners, or other business affiliates.

3. How We Use Your Information

We use the information we collect for a variety of business and operational purposes. Specifically, we use your personal information to:

3.1 Provide and Manage Our Services

• Process and fulfill your food orders, including coordinating delivery or pickup.
• Create and manage your account on our platform.
• Send order confirmations, receipts, and important transactional communications.
• Process payments and prevent fraudulent transactions.
• Enable customer support and respond to your inquiries, complaints, and requests.
• Administer loyalty programs, rewards, and promotional offers you have enrolled in.

3.2 Improve Our Products and Services

• Analyze usage patterns and customer preferences to enhance our menu, website functionality, and overall user experience.
• Conduct internal research, analytics, and business intelligence to improve operations.
• Test new features and services, and monitor the performance of our digital platforms.
• Train our staff and improve our customer service operations based on feedback and interaction data.

3.3 Marketing and Promotional Communications

• Send you promotional emails, newsletters, special offers, and updates about new menu items — but only if you have opted in or where permitted by applicable law.
• Deliver personalized content and targeted advertising based on your preferences and browsing behavior, including interest-based advertising on third-party platforms.
• Conduct surveys, sweepstakes, contests, and other promotional activities.
• Measure the effectiveness of our marketing campaigns.

3.4 Legal and Security Purposes

• Comply with applicable federal, state, and local laws and regulations.
• Enforce our Terms of Service and other agreements.
• Protect the rights, safety, and property of Mod Pizza, our customers, and the public.
• Detect, investigate, and prevent fraudulent, unauthorized, or illegal activities.
• Respond to legal requests, court orders, or regulatory investigations.

4. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to assist us in operating our business and providing services to you. These service providers are authorized to use your information only as necessary to perform their services on our behalf and are contractually required to maintain the confidentiality and security of your data. Categories of service providers include:

• Payment processors and fraud prevention services.
• Cloud hosting and data storage providers.
• Email and SMS communication platforms.
• Analytics providers (such as Google Analytics).
• Advertising networks and marketing platforms.
• Customer support software providers.
• Delivery and logistics partners.
• IT security and monitoring service providers.

4.2 Legal Requirements and Safety

We may disclose your information if we believe disclosure is necessary or appropriate to:

• Comply with any applicable federal or state law, regulation, subpoena, court order, or governmental request.
• Respond to requests from law enforcement authorities, regulatory agencies, or other governmental bodies.
• Protect the safety, rights, or property of Mod Pizza, our users, or the public.
• Investigate or prevent suspected fraudulent, illegal, or harmful activities.

4.3 Business Transfers

In the event that Mod Pizza undergoes a merger, acquisition, restructuring, sale of assets, bankruptcy, or other business transition, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any change in ownership that materially affects your personal information and your rights under this Privacy Policy.

4.4 With Your Consent

We may share your information with other third parties when you have given us your explicit consent to do so, such as when you choose to connect your account with a third-party platform or participate in co-branded promotions.

4.5 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for industry analysis, research, marketing, and other business purposes.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job functions. All staff with access to personal data are trained on data privacy and security protocols.
• Payment Security: Payment card transactions are processed by PCI-DSS-compliant third-party payment processors. We do not store full payment card numbers on our systems.
• Firewalls and Monitoring: We use firewalls, intrusion detection systems, and continuous monitoring tools to protect our infrastructure from cyber threats.
• Data Minimization: We collect only the personal information necessary for the purposes described in this policy and retain it only for as long as necessary.
• Incident Response: We maintain a documented data breach response plan and will notify affected users and applicable authorities in accordance with applicable law in the event of a data breach that poses a risk to your rights and freedoms.

6. Your Privacy Rights

Depending on where you reside in the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights to the fullest extent required by applicable law.

6.1 Rights for California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) grants you the following rights:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you over the past 12 months, including the categories, sources, purposes, and third parties with whom it has been shared.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain legal exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. We do not sell personal information for monetary compensation. However, our use of certain advertising technologies may constitute "sharing" under CPRA. You may exercise this right by contacting us or using the "Do Not Sell or Share My Personal Information" mechanism on our website.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of your sensitive personal information to purposes permitted by law.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge different prices, or provide a different level of quality because you exercised your privacy rights.

To exercise your California privacy rights, please submit a verifiable consumer request by emailing us at [email protected]. We will respond to your request within 45 days of receipt. If we need additional time (up to 90 days total), we will inform you of the reason and extension period in writing.

6.2 Rights for All U.S. Users

Regardless of your state of residence, we offer the following rights to all users of our services:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct or update inaccurate or incomplete personal information in your account.
• Right to Deletion: You may request that we delete your personal information, subject to legal retention requirements and other exceptions.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal information in a structured, commonly used, machine-readable format so that you can transfer it to another service.
• Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted before the withdrawal.
• Right to Opt-Out of Marketing: You may opt out of promotional communications at any time.

6.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]
• Website: piz-mod.rest

For security purposes, we may need to verify your identity before processing your request. We will use information you have previously provided to us to verify your identity. We will not charge a fee for processing your privacy rights request unless the request is excessive, repetitive, or manifestly unfounded. In such cases, we will inform you of the applicable fee before processing your request.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, enforce our agreements, and operate our business. Our general data retention practices are as follows:

When personal information is no longer required, we will securely delete, anonymize, or de-identify it in accordance with our data disposal procedures.

8. Children's Privacy

Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 13, and we do not direct our services to minors. Our practices are designed to comply with the Children's Online Privacy Protection Act (COPPA).

If you are a parent or guardian and you believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our records.

If you are between the ages of 13 and 17, please ensure you have obtained parental or guardian consent before using our services or providing any personal information on our platform. We encourage parents and guardians to monitor and participate in their children's online activities.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content and advertising. Below is a brief overview of our cookie practices.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website. They enable core functionalities such as session management, user authentication, and security features. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are most visited and whether error messages are received. We use this data to improve our website. Analytics tools we use may include Google Analytics and similar platforms.
• Functional Cookies: These cookies allow our website to remember choices you have made (such as your preferred location or saved order preferences) and provide enhanced, more personalized features.
• Advertising and Targeting Cookies: These cookies are set by us and our advertising partners to build a profile of your interests and show you relevant advertisements on our site and on other websites. They track your browsing activity across websites.

9.2 Managing Your Cookie Preferences

You can control and manage cookies in various ways. Most web browsers allow you to refuse or accept certain types of cookies, delete existing cookies, and set preferences for future cookie handling. Please note that disabling certain cookies may affect the functionality and performance of our website.

For more detailed information about the cookies we use, the purposes for which we use them, and how to manage your preferences, please refer to our full Cookie Policy available on our website at piz-mod.rest.

9.3 Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that the user does not want their online activity to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT signals but may update this practice as industry standards evolve. We will continue to monitor the development of DNT standards and update this policy accordingly.

10. International Data Transfers

Mod Pizza is a United States-based business and primarily processes personal information within the United States. Our servers are located in the United States, and by using our services, you consent to the transfer and processing of your information in the United States.

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. The data protection laws in these countries may differ from the laws in your country of residence and may not afford the same level of protection.

We take appropriate steps to ensure that any international transfers of personal information are subject to adequate safeguards and are conducted in compliance with applicable U.S. law and, to the extent applicable, international data protection frameworks.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, delivery partner platforms, and other external services that are not operated by us. This Privacy Policy applies solely to our website and services. Once you navigate away from piz-mod.rest to a third-party website, this Privacy Policy no longer applies.

We have no control over the content, privacy practices, or data collection activities of third-party websites, and we are not responsible for their privacy policies or practices. We strongly encourage you to review the privacy policy of every website you visit before providing any personal information.

12. Advertising and Analytics Partners

We partner with third-party advertising networks and analytics providers to serve advertisements and analyze website traffic. These partners may use cookies, web beacons, and similar technologies to collect information about your online activity across different websites and over time in order to deliver targeted advertisements and measure their effectiveness.

Our advertising and analytics partners may include, but are not limited to:

• Google Analytics and Google Ads
• Meta Platforms (Facebook and Instagram advertising)
• Other digital marketing and retargeting platforms

To opt out of interest-based advertising from participating third-party advertisers, you may visit the Network Advertising Initiative (NAI) opt-out page at www.networkadvertising.org/choices or the Digital Advertising Alliance (DAA) opt-out page at www.aboutads.info/choices.

13. Email Marketing and Communications

With your consent or where otherwise permitted by applicable law, we may send you marketing and promotional communications about our products, services, special offers, and events. All marketing emails we send will include a clear and conspicuous unsubscribe mechanism, in compliance with the CAN-SPAM Act.

To unsubscribe from our marketing communications, you may:

• Click the "Unsubscribe" or "Manage Preferences" link included at the bottom of any marketing email we send you.
• Contact us directly at [email protected] and request to be removed from our marketing list.

Please note that even if you unsubscribe from marketing communications, we may still need to send you transactional and service-related communications such as order confirmations, account updates, and important safety notices. These communications are not subject to your marketing opt-out preferences.

14. Filing a Complaint with a Data Protection Authority

If you believe that our processing of your personal information violates applicable privacy laws, you have the right to file a complaint with the appropriate data protection authority or consumer protection agency. In the United States, the following authorities may be relevant depending on the nature of your concern:

14.1 Federal Trade Commission (FTC)

The Federal Trade Commission enforces consumer protection laws in the United States, including unfair or deceptive practices related to privacy and data security. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357

14.2 California Privacy Protection Agency (CPPA)

If you are a California resident, the California Privacy Protection Agency oversees enforcement of the CPRA. You may submit a complaint at:

• Website: cppa.ca.gov

14.3 State Attorneys General

Your state's Attorney General office may also have jurisdiction over privacy-related complaints. We encourage you to contact your state's Attorney General office for information about filing a complaint in your state.

We ask that before you file a complaint with a regulatory authority, you first contact us directly at [email protected] so that we can make every effort to resolve your concern promptly and to your satisfaction.

15. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or data handling procedures. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Notify you by sending an email to the address associated with your account (if applicable).
• Post a prominent notice on our website for a reasonable period of time after the change takes effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

16. Specific State Privacy Rights

In addition to the California rights described in Section 6, residents of certain other states may have specific privacy rights under their state laws. We are committed to honoring applicable state privacy laws, which may include:

• Virginia: Virginia Consumer Data Protection Act (VCDPA) — Rights to access, correct, delete, and opt out of targeted advertising and data sales.
• Colorado: Colorado Privacy Act (CPA) — Similar rights to access, correction, deletion, portability, and opt-out.
• Connecticut: Connecticut Data Privacy Act (CTDPA) — Access, correction, deletion, portability, and opt-out rights.
• Utah: Utah Consumer Privacy Act (UCPA) — Rights to access, deletion, and opt-out of certain data processing.
• Texas: Texas Data Privacy and Security Act (TDPSA) — Rights to access, correct, delete, and opt out of certain data processing.

If you are a resident of one of these states and wish to exercise your applicable privacy rights, please contact us at [email protected]. We will respond to your request in accordance with the applicable state law requirements.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are committed to addressing your privacy concerns promptly and transparently.

We will endeavor to respond to all privacy-related inquiries within 30 days of receipt. For California residents submitting verifiable consumer requests under the CCPA/CPRA, we will respond within 45 days, with the possibility of a 45-day extension where reasonably necessary, for a total of up to 90 days.